Jul 13, 2018
Very simply put: rather than providing positive or
negative feedback, feedforward consists in providing
future-oriented options or solutions.
This feed-forward type of comment can advantageously replace
positive or negative feedback on the way a given person has managed
past behavior, such as for the examples above, poorly handling
curves while driving or coming late to meetings.
Feedforward is solution-oriented, providing clear indications on
how to solve a problem without offering positive or negative
criticism.
Formulating future-oriented feed forward comments, requests or
advice in the place of positive or negative feedback will almost
feel like a mind-bender.
When we change our communication process from offering feedback to
offering feedforward, however, we still have remnants of this
negative anticipation.